We once had a terrier that would chase squirrels so high up the tree it could not get down on its own. What was so interesting, I always knew when it was in trouble by his bark which sounded more like help! help! His pitch of desperation was so obvious, we did not even bother to investigate the issue, we went straight to retrieve the ladder. Similarly, in communicating with others, the intonation, or the rise and fall of the voice is imperative if we are to understand one another, true thoughts and feelings which will lend itself to being successful in all interrelationships. However, the trend for communicating has been exceedingly via text or email. Can you pick up on their intonation by these methods? Hardly.
Some may contend, “I get along with just the written word.” That may be true, if enough adjectives are used to convey your thoughts accurately. However, why take the risk of misunderstandings in a business transaction, or more importantly, with a loved one? A recipe for disaster! Allow me to ask rhetorically, how do you communicate with other people for one day? Do you talk face to face with them? Do you text them? Facetime them? Email them? Studies indicate that 93% of communication is nonverbal, and that 38% is actually based on tone and tenor of the voice. Personally, depending on the importance of what needs to be said, I always prefer communicating by phone or face to face, which lends itself to being intuitive enough to understand their reaction to our interchange. Even via phone, the intonation of their voice can tell you whether they are disinterested, frowning or have a smile in their voice. The bottom line, people will remember much more how you made them “feel” than what you had to say, and this is only possible by the actual human voice.
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June 2024
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